Terms of service

1. Introduction

These Terms of Service govern all cleaning services provided by ClarivoClean. By booking or confirming a service with us, you agree to the terms outlined below.

2. Services

ClarivoClean provides residential and commercial cleaning services including (but not limited to):

Standard Home Cleaning
Deep Cleaning
End-of-Tenancy Cleaning
Airbnb / Short-Let Turnover Cleaning
Office Cleaning

All services are carried out to a professional standard based on the agreed booking details.

3. Bookings & Confirmation

All bookings must be confirmed in advance.
A deposit or full payment may be required to secure a booking.
Bookings are only confirmed once payment or deposit has been received.

4. Payments

Prices are agreed before the service begins.
Payment must be made in full upon completion of the service unless otherwise agreed.
Late payments may incur additional charges.

5. Cancellations & Rescheduling

All deposits and advance payments are non-refundable.
Clients must provide at least 48 hours’ notice to reschedule a booking.
Cancellations made within 48 hours or same-day cancellations may result in full charges being applied.

6. Access to Property

The client is responsible for providing access to the property at the agreed time.
If access is not provided, the booking will be treated as a cancellation and charged accordingly.
Any delay caused by access issues may affect service completion.

7. Service Limitations

Quotes are based on the information provided at booking.
If the property condition significantly differs from what was described, additional charges may apply.
Heavy clutter removal, hoarding conditions, or hazardous environments may require a revised quote or refusal of service.

8. Satisfaction Policy

We aim to deliver high-quality cleaning services. If you are not satisfied, you must notify us within 24 hours of service completion. We may offer a re-clean at our discretion where appropriate.

9. Liability

ClarivoClean is not responsible for pre-existing damage, wear and tear, or fragile items not disclosed before cleaning.
Clients are responsible for securing valuables and personal belongings.